Hopefully this FAQ will answer the most common questions. Feel free to contact us via email if you need further assistance.
What’s your return policy?
Due to the nature of this event we are unable to honor refunds. No refunds will be given. ALL SALES ARE FINAL
Are registrations transferable?
Yes, registrations are transferable. Click the link in the confirmation email you received after registering, it will take you directly to a page to edit your registration details. Transfers will not be honored After November 31st.
How do I transfer my registration to another party?
Upon registering you received a "Registration Details" email from email@example.com. Near the top on the Registration Details email is a link labeled "CHANGES TO REGISTRATION DETAILS CAN BE MADE BY CLICKING HERE.". Clicking the link will take you to your registration page. On your registration page click the link labeled "Click here to edit All Attendee Information" to edit your registration details to reflect the new party's information. Verify you're not a robot and click "UPDATE ATTENDEE INFORMATION".
1. Locate your "Registration Details" email from firstname.lastname@example.org. Sometimes these emails are sent to your junk folder.
2. Click the link "CHANGES TO REGISTRATION DETAILS CAN BE MADE BY CLICKING HERE".
3. Click the link "Click here to edit All Attendee Information".
4. Edit the registration details to reflect the new party's information.
5. Verify you're not a robot and click "UPDATE ATTENDEE INFORMATION".
Is it safe to purchase on the statelineretreat.org website?
Yes, statelineretreat.org is a secure website, all information transfers are encrypted. We do not store any of your credit card information on our website or servers.
When will I be able to pick up my badge before the conference?
Badges will be distributed beginning on day 1 of the conference at 10:00am Pacific Standard Time.
When do the doors open to claim our seats?
Doors to the meeting room open at 2:00pm Pacific Standard Time.
Will there be assigned seating?
Seating is first come, first serve. We will, however, offer personalized chair tags to be used to claim your seat for all 4 days.
This retreat sells out fast and is limited to only 1,000 attendees.